Privacy Policy

This Privacy Policy sets out how we, Mindful Energy, obtain, store and use your personal information. This Privacy Policy was first published on 20 November 2023 and was last updated on 7 October 2026.

This policy applies to personal information we collect through our website, www.mindfulenergy.co.uk (our website), and in the course of providing our services.

Please read this Privacy Policy carefully. We recommend that you print off a copy of this Privacy Policy and any future versions in force from time to time for your records.

Contents

Our details

Mindful Energy Limited (company number 14835657), Kingcopse House, 37 Kingcup Avenue, Leverstock Green, Hertfordshire HP2 4GF, is the controller of the personal information described in this policy. You can contact us by email at connect@mindfulenergy.co.uk, by phone on 01442 504049, or by writing to us at the address above.

If you have any questions about this Privacy Policy, please contact the data controller.

How we collect or obtain personal information about you

We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, phone, in writing, when you order goods and services or any other means by which you provide personal information to us. Where permitted or authorised by law, we may also receive information about you from third parties such as affiliates and business partners, as well as third parties with whom we have had no prior contact. We also collect information about your use of our website through cookies and similar technologies. Our cookies policy sets out more of the information on how we use cookies and similar technologies to collect information about you. You can access our cookies policy via this link: www.mindfulenergy.co.uk/cookie-policy/.

Personal information we collect or obtain about you

The type of information we collect about you may include information such as:

  • your name;
  • your email address;
  • your address;
  • your phone number;
  • information about your computer (e.g. your IP address and browser type);
  • information about how you use our website;
  • information about your mobile device (such as your geographical location); and
  • any other information you provide to us.

Contact form. When you contact us using the form on our website, we collect your name, company name, email address and phone number, and, if you provide them, your job title and anything you tell us in the message box. A copy of your enquiry is passed to HubSpot, our customer database.

Partners form. When you submit information to Mindful Energy via our Partners form, you confirm that we are authorised to collect all information that you enter.

Information we obtain from third parties will generally be your name and contact details, but may include any additional information they provide to us, including (but not limited to) any of the types of information set out in the list above.

We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) online customer databases, business directories, media publications, social media, websites and other publicly accessible sources.

Please note that there are circumstances in which we may not be required to provide you with the information contained in this Privacy Policy, for example if you already have the information.

In addition, where we obtain personal information about you from a source other than yourself, we are not required to provide you with certain information contained in this Privacy Policy if:

  • you already have the information;
  • providing you with the information would prove impossible or would involve a disproportionate effort;
  • we are under a legal obligation under UK law to obtain or disclose the information which provides appropriate measures to protect your legitimate interests; or
  • we are obliged to keep the information confidential as a result of an obligation of professional secrecy regulated by UK law.

Where we obtain personal information about you from a source other than yourself, and we are required to provide you with that information, we will provide you with the information contained in this Privacy Policy at the following points in time:

  • if we intend to use your personal information to communicate with you, at the point when we first communicate with you;
  • if we envisage that we will disclose your personal information to a third party, when we disclose your personal information to that third party (at the latest); and
  • in any other circumstances, within a reasonable period after obtaining your personal information (and in any event within one month at the latest), taking into account the specific circumstances in which we use your personal information.

How we use your personal information

We may use your personal information for one or more of the following purposes in our legitimate interests or in the legitimate interests of third parties:

  • Administering, running and improving our website and business, including personalising our website experience for you. This is necessary for our legitimate interest of better understanding our other customers’ and potential customers’ preferences and tailoring our website, products and services to their needs and preferences.
  • Communicating directly with you in relation to updates to the website, your purchase(s) of our products or services, and in response to enquiries we receive from you. This will be necessary either to update you from time to time about changes to our website, to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you) or for our legitimate interest of satisfying and confirming your requirements in order to provide you with our products or services and to answer questions we receive from you.
  • Protecting our business and our business interests, including fraud prevention and debt recovery. This is necessary for our legitimate interests of preventing criminal activity such as fraud or money laundering, for ensuring that our website and services are not misused and protecting our business. We will only carry out such checks to the extent that we are permitted or authorised by law to do so.
  • Providing you with offers relating to our products and services which relate to products and services you purchased from us or were in negotiations to purchase from us (provided that you did not opt out from receiving such communications either at the time or subsequently). This is necessary for our legitimate interest of direct marketing and advertising our products and services.
  • Communicating with our business advisors and legal representatives. This is necessary for our legitimate interests of obtaining legal or professional business advice, and we will only share your personal information where it is necessary to do so, to the minimum extent necessary and on an anonymised basis wherever possible.
  • Sharing your personal information with third parties which are either related to or associated with us (including to third parties within our corporate group from time to time) such as our business partners, affiliates, associates, suppliers, independent contractors, email provider and IT service providers. This will be necessary either to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you), for our legitimate interest of running and managing our business effectively, for compliance with a legal obligation to which we are subject, or for our own direct marketing purposes. Where we share your personal information, we will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes.
  • Enforcing our legal rights. This is necessary for our legitimate interest of protecting our business and enforcing our contractual and other legal rights.
  • Ensuring physical, network and information security and integrity. This is necessary for our legitimate interest of ensuring that our IT systems and networks are secure and uncompromised, including, for example, preventing malware, viruses, bugs or other harmful code, preventing unauthorised access to our systems, and any form of attack on, or damage to, our IT systems and networks.
  • In connection with disclosure requests and in the case of a business or share sale or sale or purchase of a business and/or assets, whether actual or potential. This is necessary for our legitimate interests of selling and/or ensuring and promoting the success of our business.
  • Providing statistical information to third parties such as Google Analytics. This is necessary for our and third parties’ legitimate interests of processing personal information for research purposes, including market research, better understanding our respective customers, and tailoring our respective products and services to their needs.
  • Indicating possible criminal acts or threats to public security to a competent authority. This is necessary for our legitimate interest of promoting the success of our business, preventing crime, for compliance with a legal obligation to which we are subject, in the general public interest or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
  • In connection with any legal or potential legal dispute or proceedings. This is necessary for our legitimate interest of promoting and ensuring the success of our business, resolving disputes and making such disclosures as are required by law or which we consider, acting reasonably, are required by law.

We may process your personal information for the following purpose(s) where we have obtained your consent to do so:

  • To provide you with news and offers relating to goods and services we offer from time to time. We will do this where you have subscribed to receive such communications by email, for example where you have signed up to our newsletter or otherwise informed us that you would like to receive such communications.

Where we process your personal information on the basis of your consent, you can withdraw your consent to such processing at any time by emailing us at connect@mindfulenergy.co.uk or writing to us at Kingcopse House, 37 Kingcup Avenue, Leverstock Green, Hertfordshire HP2 4GF.

We may also collect or process your personal information for the following purposes:

  • Entering into and performing a contract with you. Where you wish to purchase products or services from us, we require your personal information in order to enter into and perform a contract with you. If you do not provide your personal information to us when it is required for such a purpose, we will not be able to enter into or perform a contract with you or to provide you with the products or services you have requested. We may also postpone or cancel any orders you place and enforce our legal rights against you (for example, where we have incurred costs or expenses in preparing or fulfilling any orders placed by you but are unable to deliver the order due to your failure to provide the necessary personal information).
  • Complying with laws, regulations and other legal requirements. We may need to use and process your personal information in order to comply with legal obligations to which we are subject. For example, we may require your personal information pursuant to a statutory obligation to conduct anti-money-laundering checks or to disclose your information to a court following receipt of a court order or subpoena. We may also need your personal information to comply with ongoing legal obligations, such as tax laws and regulations to which we are subject.

Who we share your information with

We only share personal information where we need to. This includes:

  • energy and water suppliers, and the platforms we use to tender with them, when you ask us to obtain prices or arrange a contract. Suppliers may run their own credit checks on your business when they quote, under their own privacy policies;
  • HubSpot, which provides our customer database, chat and email, and receives enquiries made through our website forms;
  • Google, which provides website analytics and advertising measurement;
  • our website hosting and security providers Rocket.net and Cloudflare, our website management provider Nialto Services, and our cookie consent provider CookieScript;
  • our professional advisers, and authorities where the law requires it.

How long we store your personal information

We keep client records for six years after your last contract with us ends, to meet tax and legal obligations. Enquiries that don’t lead to a contract are deleted two years after our last contact with you. Newsletter subscribers are kept until they unsubscribe; after that we keep only your email address on a do-not-contact list, so you are not added again.

How we secure your personal information

We take appropriate technical and organisational measures to secure your personal information and to protect it against unauthorised or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal information, including:

  • only sharing and providing access to your personal information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your personal information;
  • requiring proof of identity from any individual who requests access to personal information; and
  • using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt information you send to us through our website.

Transmission of information (including personal information) over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your transmission of information to us by such means.

Our use of cookies and similar technologies

Cookies are data files which are sent from a website to a browser to record information about users of a website.

We use cookies and similar technologies on or via our website. For further information on how we use cookies and similar technologies, including the information we collect through our use of cookies and similar technologies, please see our cookies policy, which is available via the following link: www.mindfulenergy.co.uk/cookie-policy/

You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so may impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org

We use Google Analytics on our website to understand how you engage and interact with it. For information on how Google Analytics collects and processes data using cookies and similar technologies, please visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics tracking by visiting: http://tools.google.com/dlpage/gaoptout.

Transfers of your personal information to other countries and safeguards used

Some of our suppliers store data outside the UK. Where they do, we rely on UK adequacy regulations, including the UK-US data bridge for certified US organisations, or on the ICO’s International Data Transfer Agreement or Addendum, to make sure your information is protected to UK standards.

Your rights in relation to your personal information

You have the following rights in relation to your personal information, which you can exercise by writing to the following address: Kingcopse House, 37 Kingcup Avenue, Leverstock Green, Hertfordshire HP2 4GF or sending an email to connect@mindfulenergy.co.uk:

  • to request access to your personal information and information related to our use and processing of your personal information;
  • to request the correction or deletion of your personal information;
  • to request that we restrict our use of your personal information;
  • to receive personal information which you have provided to us in a structured, commonly used and machine-readable format (e.g. an Excel spreadsheet) and the right to have that personal information transferred to another data controller (including a third party data controller);
  • to object to the processing of your personal information for certain purposes (for further information, see the section below entitled ‘Your right to object to the processing of your personal information for certain purposes’); and
  • to withdraw your consent to our use of your personal information at any time where we rely on your consent to use or process that personal information. If you withdraw your consent, this will not affect the lawfulness of our use and processing of your personal information on the basis of your consent before the point in time when you withdraw your consent.

You also have the right to lodge a complaint with a supervisory authority, which, for the purposes of the UK, is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/

For more information about your rights, including some limits on them, please see the guidance from the Information Commissioner’s Office at ico.org.uk.

We may ask for reasonable proof of identity before acting on a request, so that we only release information to the right person.

Your right to object to the processing of your personal information for certain purposes

You have the following rights in relation to your personal information, which you may exercise in the same way as you may exercise the rights in the preceding section (Your rights in relation to your personal information):

  • to object to us using or processing your personal information where we use or process it in order to carry out a task in the public interest, where we do so in the exercise of official authority or for our legitimate interests, including ‘profiling’ (i.e. predicting your behaviour based on your personal information) based on any of these purposes; and
  • to object to us processing your personal information for direct marketing purposes (including any automated evaluation we make about you or any of your characteristics as a person, to the extent that it is related to such direct marketing).

You may also exercise your right to object to us using or processing your personal information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link; or
  • sending an email to connect@mindfulenergy.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Whenever you object to direct marketing from us by a different communication method to that of the marketing communications you have received from us, you must provide us with your name and sufficient information to enable us to identify you in relation to the communications you have received (for example, the email address or phone number at which you received the marketing).

Consequences of not providing your personal information to us

Where you wish to purchase products or services from us, we require your personal information in order to enter into a contract with you. We may also require your personal information pursuant to a statutory obligation (in order to be able to send you an invoice for products and services you wish to order from us, for example).

If you do not provide your personal information, we will not be able to enter into a contract with you or to provide you with those products or services.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time without providing prior notice to you. If required by law, we will make such changes to our Privacy Policy known to you by posting a notice on the website and/or by us posting an updated version of our Privacy Policy on our website with a new effective date stated at the beginning of it. By continuing to access our website on or after that effective date, you agree to be bound by that new version of our Privacy Policy.

Where we intend to use your personal information for a new purpose other than the purpose(s) for which we originally collected it, we will provide you with information about that purpose and any other relevant information before we use your personal information for that new purpose and obtain your consent if required.

Changes to your information

Please inform us of any changes to any information (including personal information) which we hold about you so we can keep the information we hold about you accurate and up-to-date.

Children’s Privacy

Our website is for businesses and is not intended for children. We do not knowingly collect information about children.

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