The Energy Ombudsman
Mindful Energy is a proud member of the Energy Ombudsman's Energy Broker Alternative Dispute Resolution (ADR) Scheme.
Our scheme registration number is C35MIND01, which can be verified on the Energy Ombudsman (EO) website.
About the EO
They resolve disputes with energy suppliers and TPI's.
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They provide impartial, independent advice.
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Their service is free for consumers.
Complaints Procedure
At Mindful Energy, we value customer service, and as such, if you have feedback for us, please do let us know. Our contact details can be found below.
If you are unhappy with the service Mindful Energy has provided and wish to make a complaint, please review our detailed complaints procedure, which can be found here.
How we earn our fees
In most cases, Mindful Energy is paid a commission by your energy supplier, and this commission is built into your supply contract unit rates.
To find out more about how we earn fees, please click this link to visit Our Fees webpage.